Meet your Car Buying Expert: Glen Fagin
Glen Fagin started his career in the car business back in 1992 as a buying agent for Autoland helping credit union members negotiate the best terms on their new cars. As the internet started to change the way people buy cars, Glen adjusted his approach to sales from broker/middle man to direct Internet sales at a retail car dealership. His first job at a car dealership was Lexus of Beverly Hills during the dot-com heyday of the late 90’s and he worked his way up to the Porsche brand in 2003.
Nothing upsets me more than when I hear from someone that they paid more for a car when I know I could have gotten them a better deal, with a lot less time and hassle than what they went through.”
For the past 24 years Glen has followed his passion and has dedicated his entire professional life to high-end automobile sales… the difference between Glen and most other people in the car business is that this is Glen’s “career” and not just a temporary job. This means that Glen will be there for YOU when you need him most… after the sale. In 2003, Glen was awarded Porsche’s Master Sales Certification, and in 2012 he was awarded one of the very first “Porsche Brand Ambassadors” by Porsche Cars North America. This is Porsche’s highest award given for brand education awareness and customer satisfaction. Glen earned his way to reach the top 1% nationwide in both customer satisfaction and overall sales units for Porsche Cars North America. Referral and repeat business is the life blood of Glen’s approach, this honor was achieved by earning the highest customer service ratings from the very people he has been fortunate enough to assist.
How does Glen do it?
Glen has run this business with one primary objective; Customer Satisfaction. In a volatile market, with the automotive industry struggling to meet quotas and selling objectives, it is truly not that difficult to get a good deal on your own. It is however hard to get a great deal while at the same time enjoying the unwavering commitment Glen has to insuring his customers are completely satisfied. Beyond the sale of the vehicle, Glen takes real pride in establishing a relationship with his customers. A happy customer is the best marketing tool. Glen does not spend a dollar on advertising, soliciting, or begging for business. All of his business is solely generated by repeat and referrals from his previous 24 years in the car business. Experience Glen’s service for yourself, The Car Concierge, when you are simply too busy and too SMART to waste your time dealing with the old school retail car dealerships. Glen Fagin knows how to work with these dealerships since he WAS part of the retail dealership world for many years and knows exactly where the fat can be cut from ANY car deal for ANY make or model!
Glen is happily married, has a 19-year-old son, and is a native to Southern California (based in Encino).